Web3 Client Success Lead at Confidential

About Us

We exist to help secure the future of Web3. We work with protocol teams building systems that will hold real value, move real capital, and carry real risk. The work matters because security failures in this industry are not abstract — when things break, users lose money, teams lose trust, and years of work can unravel fast. We were built around the belief that security should be treated as an ongoing responsibility, not a box to check once before launch.

The Role

We are hiring a Client Success Lead to be the primary point of contact for active clients. This person will help maintain strong relationships over time, guide accounts through active engagements, and help turn a strong client experience into long-term partnership.

This is a relationship-first role. It is less about traditional support and more about trust, continuity, retention, and account stewardship. The right person knows how to keep clients close, keep communication sharp, and ensure teams feel well taken care of throughout the relationship. They should also be technically fluent enough to work credibly with protocol teams and understand Web3 security and AI products at a working level.

What You'll Do

Own day-to-day relationships with active clients and serve as their main point of contact across all engagements
Keep communication clear, timelines and expectations aligned, and the overall client experience high quality from start to finish
Stay close to accounts as work progresses, spot potential issues early, coordinate internally when something needs attention, and ensure nothing important slips through the cracks
Help clients feel informed, supported, and confident throughout the relationship
Play a major role in long-term retention — understanding where each client is in their security journey, helping them stay connected over time, and identifying natural opportunities for continued engagement across future work
Turn successful engagements into ongoing business relationships

How This Role Fits

This role works closely with BD, product, operations, and marketing. You will carry client context across teams, represent the client internally, and help raise the standard on client experience as the company grows.

What We're Looking For

Experience in client success, account management, partnerships, or another relationship-owning role — ideally in a technical environment
Highly organised, proactive, and strong in written communication
Comfortable managing important relationships directly and speaking with both technical and non-technical stakeholders
Familiarity with Web3, blockchain development, security, or AI products is strongly preferred
Backgrounds in crypto client success, partnerships, solutions engineering, technical account management, or blockchain development are all potentially a strong fit

The best candidate will have good judgment, high ownership, and the ability to keep clients informed and confident without making things noisy or confusing. They will know how to build trust, handle moving pieces calmly, and create the kind of client experience that makes teams want to keep coming back.

Why This Role Matters

Our client relationships do not end when an engagement starts or a report is delivered — the long-term relationship is what matters. This role ensures clients have a strong experience, stay close to the team, and see a clear path to working with us again over time.